Can't even be bot...
Can't even be bothered to phone me back after i phoned in twice to inquire about ordering a part. We need a new fireplace as well but it wont be from here!
Réponse d'entreprise 1 décembre 2015
Don't know how we missed you. Sorry if this one slipped through the cracks. Extremely busy with furnace sales and installations and a gas valve self-repair part request may have been overlooked. Usually, gas parts are not available for the general public to purchase from a HVAC dealer. Even our service techs have to provide proof of licence in order to obtain parts from the supplier. Service manager seems to think that he did call you back; may not have left message. Request may have been called in after hours and given to sales department, then forwarded. We recently had a short staff situation as our secretary was out of town for a week. Again, sorry for the inconvenience. It is not our policy to let service or sales calls go unattended. Still a bit of a puzzle.