Ben Thanh Restaurant Inc
3.4/5
Détails
Information
Évaluations
Localisation

Type de cuisine

  • Vietnamienne,

Plats

  • Soupe,

Atmosphère

  • Décontractée,

Langues parlées

  • Anglais,
Localisation
383 Woodlawn Rd W, Guelph ON N1H 7M1
Information utile

Heures d'ouverture *Horaire des Fêtes

Lundi
Mardi
Mercredi
Jeudi
Vendredi
Samedi
Dimanche
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Prix:

  • 11 $ à 25 $,

Modes de paiement:

Évaluations et commentaires - Ben Thanh Restaurant Inc

Quelle note donneriez-vous à cette entreprise?
3.4/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
10
15
8
8
5
  • Atmosphère:
  • Nourriture:
  • Service:
relevance:
Langue:
Restaurantica12
Par

While it does have a wide, varied menu the prices and taste easily let's you know that it is a chain. You would be better off at another local where the service is better and the food far, far better.

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Restaurantica12
Par

What Poor Service

I am a local to Guelph and I have been to Ben Thanh many times in the past however this was the last straw. At our office we have half hour lunches so it is crucial that we place pre-orders to ensure our meals arrive on time and we have adequate time to sit and eat. The last time my colleagues and I went, we placed a pre-order at 11:20am and arrived at 12:00pm. My food didn't arrive until after 12:20pm and it was after talking to the manager about it. The response I got from the manager was however, very rude, and when the food did arrive it looked as if it was thrown together last minute. It was obvious they clearly forgot about my order. Despite the bad experience we tried again today. Placed a pre-order at 11:30am and arrived sharp at 12:00pm. This time we waited for only 10 minutes and just left as neither of us received our food or even the slightest bit of adequate service. I didn't feel like having an arguing match with the manager this time and felt that if they were going to do anything, they would have as the wait staff watched us get up and leave. If you are looking for mediocre Vietnamese food at best, wait staff that don't seem to know the meaning of service and management that doesn't seem to be bothered to rectify poor service, this is the restaurant for you. I however will no longer give my business to a place run so poorly and encourage those who frequent this restaurant to give strong consideration to their lack of service time and time again.

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Restaurantica12
Par

2nd Review

Came back here again on a business trip, and invited my colleagues this time. Ordered Malaysian Laksa Soup with Chicken, as well as the Chili Salt Chicken Wings for appetizer. I have not had better Chili Salt wings than here, and the soup was excellent as well. There is one issue worth mentioning - the ceiling looked like there was a water leak, and repaired hastily. That wasn't there when I came here last time, but I trust that it will be repaired properly soon. Not that it is any of my concern, I just feel that it takes away from the overall atmosphere of the restaurant.

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Restaurantica12
Par

What has happened to this restauant

My wife and I have been to this restaurant prob. 3 times before and the food was always great until this time. About 2 weeks ago. I had ordered the scallops with snow peas and asparagus. This meal was first cold when brought and very very bland. Almost no tast to it at all. I don't know if they have a new cook or people have complained food is too spicy. I love spice and their was none. And cold is no excuse. I hate complaining but also no one asked us if everything was alright, was the food OK. We also asked for the complimentary jasmine tea when we ordered and did not get it. Had to ask again. Not sure whether we will returne, but in the past the food was great. What happened.

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Restaurantica12
Par

Food is OK, service is Dreadful

I have frequented this restaurant regularly since they opened. Just recently we went out as a party of 5 and I was woefully disappointed in the service. The food was good but the quality is declining. It was the service which was suddenly dreadful. Our server asked if we wanted utensils (we did) failed to bring them even though we asked again and again. Food was brought to the table cold. Tasted ok, but we had to ask for our drinks twice as I doubt they would ever have arrived. No refills were offered and we received our dinners and still no utensils not even chopsticks which are always at the table when seated. I finally managed to get another waitresses attention and asked for the errant utensils and she rolled her eyes at me and then flounced by. i did eventually see her approach our server and there seemed to be some discussion. Our utensils were dropped off without any apology. By that time the food was cold. We asked for takeout boxes and left. I do not ever intend to darken the doors of this restaurant again. There are enough Thai places around that we can go elsewhere for the same fare. What a shame because we have always raved about the food and service in the past. I mentioned this experience at my workplace and 4 others stated the service was awful before I even got that far. What a shame as it is so hard to erase a bad experience when friendly and competant serving would have kept our patronage.

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