Ben Thanh Restaurant Inc
3.4/5
Détails
Information
Évaluations
Localisation

Type de cuisine

  • Vietnamienne,

Plats

  • Soupe,

Atmosphère

  • Décontractée,

Langues parlées

  • Anglais,
Localisation
383 Woodlawn Rd W, Guelph ON N1H 7M1
Information utile

Heures d'ouverture *Horaire des Fêtes

Lundi
Mardi
Mercredi
Jeudi
Vendredi
Samedi
Dimanche
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Prix:

  • 11 $ à 25 $,

Modes de paiement:

Évaluations et commentaires - Ben Thanh Restaurant Inc

Quelle note donneriez-vous à cette entreprise?
3.4/5
  • Excellent
  • Très bien
  • Bien
  • Faible
  • Mauvais
10
15
8
8
5
  • Atmosphère:
  • Nourriture:
  • Service:
relevance:
Langue:
StephenJ257
Par

Excellent food, l...

Excellent food, loyal customer for more than 5 years!

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Restaurantica12
Par

Rude and Disgusting

I recently ate here with my girlfriend and ordered the green and yellow vegetable curry. Half way into our meal my girlfriend noticed a piece of a napkin and a small, black foreign object in her glass of water. She checked her table napkin and there wasn't a piece missing, so the napkin piece found in the glass must have come from elsewhere. When we called the waitress over she took the glass away without apologizing or finding out how the napkin or the black object made their way into the glass. We spoke with the manager who did not offer any apology or explanation, and who was condescending, rude and hostile towards us. She even suggested that the piece of napkin was actually a tea leaf, which it clearly was not. Not once did the manager offer an apology, but rather tried to shift the blame towards us and then abruptly walked away. When the server returned with our bill she apologized. We told her it wasn't her fault, paid for our meals, and left. We were regular customers, but after this incident I would not trust the cleanliness of this restaurant, or the integrity of their management.

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Restaurantica12
Par

Do not waste your time!

I have been here several times and I wish I had the time to list all the horrible experiences I've had but it would take all day! The food is really good which is why I kept going back but there aren't words to describe how bad the service is and the worst part is they just don't care, not even the management! I go out to eat all the time and this is literally the only place where I have not left a tip before. I'm a server and even when I have bad service I feel bad and leave something anyways but I just couldn't tip here on a couple of occasions. I wont even get takeout anymore becuase i refuse to give my business to restaurant that obviously couldn't care less about the patrons that keep them in business.

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Restaurantica12
Par

UNACCEPTABLE customer service!

I went to Pho Ben Thanh at the London, ON location on the evening of May 30th, 2012 with my boyfriend for dinner. What a mistake! We had the most UNACCEPTABLE experience there ever. I am not one to complain nor have I ever wrote a “review” for anything however this experience leaves me so flabbergasted I couldn’t help but try to make others aware of the HORRIFIC customer service there. I have had pad thai from many other restaurants in the area with great enjoyment. When I was presented with the one from Pho Ben Thanh I was overcome with great disappointment. I calmly informed my server that I didn’t like the pad thai at which point she started to verbally attack me in a loud voice in the middle of the restaurant for all to hear stating repeatedly that there are so many other people in the restaurant who order this dish and I am the only one who is complaining. It was made obvious to me it was ‘my fault’ I didn’t like this dish. I calmly asked if she would be able to return this dish so I could order something else instead since I didn’t like it. She continued to speak in a loud and disrespectful voice for all in the restaurant to hear that she cannot do that because she would get in trouble by the management and be made to pay for my returned dish herself. I asked her then if I could speak with the management and was told they weren’t present. I asked if I could leave my phone number for them to contact me with at their convenience and was declined my ability to do so by the server. Becoming upset at this point I informed the server this was the worst customer service I have ever received and could not believe I was being treated and talked to in this manner in the middle of a restaurant. I didn’t care at this point if she had to pay for the dish herself or not after how she had been treating me so disrespectfully and I told her I was not going to be paying for this dish because I was not going to be eating it. She then informed me fine she would take the dish off my bill but again made it clear she would be punished for doing so and it would be coming out of her pay. I am an owner of three independent businesses myself personally and am appalled that someone would show such disrespect towards a customer in a public way over something that is not their fault and that they were calmly bringing to a servers attention. I would never treat any customer that would walk into any of my businesses in any manner even remotely in the way I was being treated at this restaurant and if I found any of my employees doing this I would have them terminated immediately. Unless you enjoy being verbally harassed loudly in public STAY AWAY from Pho Ben Thanh!!! I will be making it a point to spread this word publically in a variety of manners in hopes of saving someone else the humiliating experience I was made to endure at this restaurant.

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Restaurantica12
Par

Good food, mediocre service

All of the locations of this chain offer good food but relatively poor service. I had the fried calamari and Malaysian Laksa Seafood Noodle Soup. It was all very tasty, like at the other locations. However, service was slow and inattentive. I didn't expect any differently. Service aside, it is good food at a good price.

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