The Brick

Item as delivered did not work -- setup person was to advise of need for repair . after 2 weeks I followed up -- nothing had been done. Phoned store and was advised that repairs would be arranged -- almost 2 weeks later still NOTHING If they even answer phone....

Awful customer service. Spent $7500 on appliances only to receive false delivery dates and dented, scratched and chipped furniture

Customer Service is lacking proffesionalism - actually rude! After a lengthy and difficult exchange battle on damaged products, - not once but twice! All items were taken back and I went in to customer serives for my refund, I was offered only half the money amount I had paid for, when questioned this I was told that I was keeping part of the furniture and she could not refund what I was keeping. Once supervisor got involved a full refund was given with VERY slow actions - no apology!

Very poor service. I had a chest freezer delivered and placed in my garage. After the delivery guys left I discovered in the freezer a small cardboard box with 4 casters. Obviously they were to be place as wheels on the freezer bottom. I called The Brick to ask if I could have someone come back and put the casters on since I can’t do it (single female senior). The manager told that due to Covid 19 it is company policy to do no set up and it could have been left at the front door!!!

Just had a very plesant experience with my delivery thanks to Arnett and Kyle you guys are awesome very professional and courteous.You both very good at your job.Thank you