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  • Anglais,
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69067 Highway 40, Grande Prairie AB T8V 6W7
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Évaluations et commentaires - KeLore Kennels

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4.5/5
  • Excellent
  • Très bien
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    StephanieD235309
    Par

    We love Kelore Kennels! We have a high energy chocolate lab that requires a lot of exercise and attention--he actually gets excited when we pull in to Kelore. They facilities are beautiful and he is always well played with. Plus no matter how long it has been, the staff always recognize our pet by name. I would highly recommend Kelore. It is worth the drive.

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    Undercoverboss83
    Par

    So impressed !!!

    These guys are great !! I was able to drop my dog off on short notice and I have no worries while he is there staff is amazing and my dog loves it there !!

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    Réponse d'entreprise 27 août 2012

    Thanks for your kind words we do appreciate your business we are expanding in the future and plan on maintaining the same care and attention for every one of our guests

    anonpjyp
    Par

    Great Kennel

    Can't say enough great things about this kennel!! This is the only kennel in town I will leave my dog. She is always so well cared for and I never have a worry. The staff are always polite and accommodating. Once while on vacation I realised that I had miscalculated the days I would be away for and called Kelore. They were able to keep my dog for an extra day with such short notice! The kennels are the cleanest in town I have seen. The staff always seem so happy to see my dog and my dog to see them! Truely a home away from home for my pup!

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    lflaten
    Par

    Excellent, Wonderful, Can't rave enough!

    When I left a message inquiring about their kennels, my call was returned promtly and kindly. They were very wonderful on the phone to tell me what items I needed to bring, the cost, and directions. Directions were very thorough and specific. I was slightly late for my drop-off appointment, but was treated professionally regardless. I was given a tour of the kennels, and explained about the socializing process. The kennels were very clean, organized and the outdoor play area was amazing. I had forgotten my doggy pillow and they were kind enough to let me borrow a blanket for her to sleep on. They took an alternate phone number to contact in the case it was needed as I was leaving the country. Pickup time was very flexible and when I got there, my puppy was well groomed, well fed and most important, happy! I also love that my puppy's picture got posted on the wall of fame!! You cant tell that Lorelei and Kevin absolutely love their job!! I will go back to Kelore Kennels EVERY time!!!!!!

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    anonpjyp
    Par

    Poor Customer Service

    I am new to the area and when I called for directions all I was told was "it is right off highway 40". I spent over 1 hour trying to find this place and when I called for directions again Lorelei was rude and very short with me. She was very unpleasant to deal with and made me feel very uncomfortable and rushed throughout this whole process. The kennels themselves seemed very nice and my dog was well taken care of. Overall, I will not be choosing to return to Kelore kennels due to the poor customer service and bad attitude Lorelei had.

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