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I have been a member since 2005 and have used all 3 locations in Edmonton. I have been going to a gym since I was 18 (I'm 34 now).
Pros
1. Great Yoga classes. The Monday AM class at Northgate is the best Yoga class I have ever taken and I have taken classes at Yoga studios.
2. Cost. My membership is $23/month and you will NEVER find a cheaper membership.
3. The gym is as clean or cleaner than other gyms I've worked out in.
4. No men, so I don't need to listen to the grunting and groaning in the weight area.
5. Ample cardio machines. I have never waited for a machine. Some of WEM machines have a tv on them.
6. Ample free weights. I have never waited for weights.
7. Several locations in Edmonton. I travel in the City for work and it's nice to have a few options of where I will go.
Cons
1. I have never used the "trainers", but their education appears to be lacking.
2. The front desk staff can be a bit unpleasant at the northgate and south side location. However, the WEM front desk always has a wonderful attitude.
3. Customer service is lacking. Anytime I have had a question about my membership I have been referred to Paramount Acceptance (collection agency). It would be nice if they just contacted them on your behalf.
4. The hours. They close at 9 pm weekdays, open only 9-5 Sat and Sundays have the worst hours 10-3 pm.
5. When signing up the staff can try to pressure you. However, this is similar to any gym chain (other than YMCA). A person should take the time to read the fine print, sleep on it etc.
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I really wanted to end the year with a good massage and, luckily, there was a spot available-last minute(on New Year's Eve). Anyway, I got in for my relaxation massage this afternoon. As always, everyone was professional and very welcoming! The place was clean and inviting. This was my second session with Melissa and again she demonstrated such expertise at what she does! She made sure I was comfortable and did such an amazing job in the time allotted. Thank you!!
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A wonderful experience everytime I have gone! So far I have had a very relaxing facial and my brows waxed and tinted. The attention to detail has been present all 3 times I have gone so far. Im excited to try other things on their menu, they offer quite a lot of esthetics services.
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