Adelaide Health Clinic

The health care professionals are outstanding, unfortunately over my 3+ years as a patient here they have constantly hired very rude and uncompassionate receptionists who do not take their jobs or clients seriously. This has created a void between patients and the doctors and leaving patients like myself afraid to book appointments unless under dire circumstance in an attempt to not be frustratred or disregulated. It seems they hire people who care more about their lipstick colour than patients

7 minutes late

I booked an appointment with this place after looking around for a family doctor, most clinics would not accept new patients. My appointment was going to be a consultation, the first interview with the new doctor. I arrived at the 1st Canadian place at 10AM while my appointment was at 10:10AM. The underground floor or the 1st Canadian Place is very confusing so I called the receptionist at 10 to tell her I was there and ask her for further directions. I found the place but to my surprise, the receptionist-after confirming my appointment- pointed out that I had missed it and asked me whether I wanted to reschedule. I tried to explain to her that I called earlier to ask for more directions, that it was my first visit, that I had taken the day off work to make it to this place and that 8 minutes (now) was not a substantial amount of time and that they could deduct it from my appointment. I did not fight it too much because it became apparent that this receptionist was not going to change her mind. Of course I will not go back there, but while I am not against discouraging patient arriving late, I would advise this receptionist that a little application of common sense has not harmed anyone. Perhaps also mention how confusing it is to find their clinic in the shopping mall and that they turn people away who are 7 minutes late would also be helpful.